FAQ – Frequently Asked Questions

Accessible
our houses are not both. At Hotel UHU you can reach almost all rooms at ground level, without steps.

Accounting
Please indicate on arrival the correct name of the billing address. Subsequently, a change is only possible upon presentation of the original and subject to a charge.

Arrival by train
You can reach us easily with the S-Bahn no. 11 from Cologne main station, Deutz fair or the airport Cologne / Bonn. The stop Cologne Dellbrück is only 100 meters away.

Arrival by car
optimally over the A3 exit Cologne Dellbrück, alternatively with congestion around Cologne the A1 exit Burscheid, A3 exit Königsforst or A4 exit Bensberg.

Arrival after 6 pm
please guarantee in the form of a valid credit card or with a written payment guarantee for corporate customers. We reserve the right to resell your room otherwise!

Breakfast allergies
We have always gluten-free and lactose-free products in the house, please inform us before your arrival

Breakfast for external guests
is only possible if a hotel guest book it and is charged with 12.50 Euro, children from 2 to 8 years pay 7.50 Euro.

Breakfast times
on weekdays from 6:00 am to 9:30 am, on weekends or public holidays from 7:30 am to 10:30 am, on trade fair days from 6:30 am.

Cancellation
100% for no-show or non-timely cancellation.

Cancellation terms
generally until one day, on special dates until 5 days before arrival at 4 pm. It always applies what is written in the reservation confirmation!

Children up to 2 years
sleep in the parent’s bed or in the cot up to 2 years free of charge.

Children up to 12 years
in the room of the parents with extra bed, 15,00 Euro incl. breakfast per night.

Children up to 18 years
in the room of the parents with extra bed, 30,00 Euro incl. breakfast per night.

Cologne city center
you can easily reach the fair by taking the S-Bahn no. 11 in just 13 minutes.

Credit
We accept Visa, MasterCard and American Express for business travelers.

Culture Tax
the city of Cologne charges 5% for overnight stays, while business stays can be exempted with a form and proof of payment.

Check in
from 9:00 am, the room is available at 3:00 pm, a guaranteed check-in from 10:00 am is possible against an additional payment of  EUR 40.

Late Check Out
a guaranteed check-out up to 16.00 pm is possible but will be charged with Euro 40.

Check out
Please pay your bill by 9:00 pm on arrival or the evening before if you leave before 07:00 am during the week and before 8:00 am on weekends.

Departure
Please by 11:00 am, a later departure is subject to agreement and availability. A guaranteed departure until 4:00 pm is possible for a fee.

Elevator
is available in the hotel UHU and in the UHU guest house.

Late check out
Guaranteed late check out until 4:00 pm for additional payment.

Late night arrival
If you arrive after 9:00 pm inform us on the day of arrival. We can deposit your room key in the night safe, a regulated payment is required!

Payment
Please have your hotel bill in cash or with the EC / Maestro Card. For business travelers, we also offer the payment by Visa, MasterCard or American Express, or the invoice after a written statement of responsibility.

Pets
please only dogs, gladly for 6,00 Euro per night with in the room, without food.

Park
like behind the guest house 5,00 Euro per night and car, a reservation is recommended.

Reservation guaranteed
If you arrive after 6:00 pm or at night, we require a payment guarantee in the form of a valid credit card or in writing from corporate customers.

Reservation
For non-guaranteed bookings, we reserve the right to resell after 6:00 pm, it does not release you from the obligation to pay if you do not arrive!

Shared rooms
Comfortable room for up to 3 persons, comfort XL or suite for up to 4 persons.

Smoking rooms
does not exist in UHU!

Sauna bags
For the paid rental of the UHU sauna bag, in the spa package free of charge, please deposit a valid ID document as a deposit, or a deposit of 80,00 Euro per bag in cash or on your credit card.

Underground car park
Completed at the Hotel UHU for 10,00 Euro per night and car, a reservation is recommended. Entrance height max. 1.95 meters.

Wireless Internet access
The high-performance and free internet is available free of charge in both houses. You will receive your access data at check-in at the reception.

Contact





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Address

Hotel UHU
Dellbrücker Hauptstraße 201

51069 Cologne

Phone: +49 221 9681960
Fax: +49 221 9681 9681

www.hotel-uhu.de
Post@hotel-uhu.de